Return Policy
Returns and Refunds Policy
Thank you for shopping at Sheen Genie.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 60 days of the original purchase of the product.
Before you return a product, please make sure that:
- The product was purchased in the last 60 days
- The product is in its original packaging
- You obtained a Return Merchandise Authorization (RMA) from us
To obtain a Return Merchandise Authorization (RMA), contact us:
- By email: info@sheengenie.com
Send the product with its original packing and the RMA number to the shipping address provided with your RMA.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sheen Genie.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@sheengenie.com
